Going Hand in Hand with CRM and CEM
Yagnesh Upadhyay, Group Head IT, J.M.Baxi & Co
Customer Experience in 2016
Rajat Tyagi, CIO, PVR
Customer Experience is Pivotal to an Organisation's Competitive Advantage
Dhiren Savla, CIO- VFS Global & Group CIO -Kuoni Group
Choosing an apt MDM to Improve Customer Experience
Vinod Bidarkoppa, Group-CIO, Future Group India
How can organizations win the battle with CX as the differentiating element?
Rupinder Goel, Group CIO, Tata Communications Limited
Rejuvenating ERP with Internet of Things
Chandran R, CIO, Bahwan Cybertek
3M's of ESN some Mystery, some Masala and lots of Magic
Shashi Mohan, Executive VP & CTO, Intellect Design Arena Ltd
Three Pillars of Organizational Technology
Nadir Bhalwani, Director-Technology Operations, CRISIL Limited
Upgrading financial services with an effective SDLC
Nafees Ahmed, CIO, Indiabulls
Digitization - Don't lead but transform
N. Jayantha Prabhu, CTO, Essar group
The Next Generation of Wireless Networks
Marcus Weldon, CTO, Alcatel-lucent
CIO's Role in Deriving Optimal Value through Business Intelligence Project
Shubhendu Dutta, Director- IT, MTS Sistema Shyam Teleservices Ltd
CIO Viewpoint
Managing a Reluctant User Base
By Vic Peterson, CIO, Stinson Leonard Street LLP
Sky Rocketing Expectations from Mobile Apps
By Deepak Panda, Head IT, Century Plyboards (I)
ERP in Cloud - Likely Pitfalls
By Chandran R, CIO, Bahwan CyberTek
CXO Insights
RPA would go Miles before it reaches its Plateau
By Girish Nayak, Chief of Customer Service, Operations & Technology, ICICI Lombard General Insurance
Intend to move to Managed Service Partner-as an...
By Sathya Narayana K R, Service Introduction Lead- Cargill Business Services, Cargill
Optimizing Support Interaction: Closing the...