Richtech Robotics and MAC USA Team Up To Elevate Customer Experience By CIOTechOutlook Team

Richtech Robotics and MAC USA Team Up To Elevate Customer Experience

CIOTechOutlook Team | Friday, 29 December 2023, 10:27 IST

Richtech Robotics Inc, a pioneer in collaborative robotic solutions for the service industry, has formed a strategic partnership with MAC Marketing LLC ("MAC-USA"), a prominent Vietnamese point-of-service (POS) supplier. Through cutting-edge technology, this ground-breaking collaboration promises to transform how businesses optimize their operations and boost consumer experiences.

As part of this partnership, MAC-USA will integrate Richtech Robotics' state-of-the-art robotic solutions, ADAM and Matradee L, into their POS systems. Through a seamless application programming interface (API) connection, ADAM will fulfill beverage orders instantaneously upon transaction, while Matradee L will prepare for food deliveries upon POS order confirmation, as per Richtech Robotics

"Our collaboration with MAC-USA signifies a leap forward in leveraging technology to enhance operational efficiency and customer satisfaction," remarked Matt Casella, Richtech Robotics’ President. "We're excited to empower MAC-USA's merchants with our innovative robotic solutions, revolutionizing the way businesses operate and connect with their clientele."

With over a decade of industry experience, MAC-USA has received recognition for its innovative approach to removing additional costs, resulting in a transparent and cost-effective model for merchants. MAC-USA handles about $1 billion in transactions per year.

As part of the agreement, MAC-USA will launch a comprehensive marketing campaign to offer ADAM and Matradee L as superior enhancements to its POS system, aimed at both existing and new merchants. This program is consistent with Richtech Robotics' aim of ushering in a peaceful future in which automation improves interactions, productivity, and overall industry excellence.